Refund Policy

This policy applies to paid plans and subscriptions billed by Ztar Tech LLC for lizt, zozio and zquad. If a product states that a payment goes directly to someone else (for example, a creator's club on zozio), that product's terms explain how that payment is handled.

• You can cancel at any time from the product's account settings where available, or by emailing hola@ztar.space and we'll cancel it for you.
• Cancelling stops future renewals. You keep access to the paid plan until the end of the billing period you already paid, and you won't be charged again.

• New subscriptions: if you're not satisfied, you can request a full refund within 14 days of your first payment. This applies only once per customer, and not if the plan has already been substantially used (for example, on zozio, if your club is already using the extra capacity it bought, with more members than the free plan includes).
• Renewals: renewal charges are generally not refundable, but if you forgot to cancel and haven't used the paid plan since the renewal, write to us within 14 days and we'll refund it.
• Billing errors: duplicate charges or charges after a cancellation are always refunded in full.
• Partial periods are not prorated, except where required by law.

Email hola@ztar.space from the address of your account, with the product name and the date of the charge. We reply within 5 business days. Approved refunds go back to the original payment method; depending on your bank, they can take 5–10 business days to appear.

Please contact us before opening a dispute with your bank — we can usually solve it faster.

hola@ztar.space
Ztar Tech LLC, 8 The Green, Suite R, Dover, DE 19901